Running Late:
We allow a 15 minute grace period for all bookings. If you are late for your appointment, we will o do as much of the scheduled service as we can in the time remaining but you will be charged in full for the service that you booked.

Cancellation Notice:
We require a minimum of 24 hours' notice to cancel or reschedule an appointment. This allows us the opportunity to accommodate other clients.
 
Late Cancellations:
If you cancel or reschedule your appointment(s) with less than 24 hours' notice, your deposit will be forfeited or you may be charged in full. 

No-Show Policy:
If you fail to show up for your appointment without any notice, your deposit will be forfeited. Repeated no-shows may result in the requirement of full pre-payment in advance for future bookings.

Emergency Cancellations:
We understand that emergencies happen. In such cases, please contact us as soon as possible (see How to Cancel below). We may make exceptions to our policy at the Management's discretion.

How to Cancel:
Cancellations can be made by phoning us on +447783626432 and speaking to James or leaving a voice message if out of hours. Alternatively, you can email jamesbopphair@icloud.com

BLOW DRYING AFTER COLOUR
Prices for technical work do not include a finish.
We do not have a facility for clients to rough dry their own hair.
All our services are priced separately so if you are having a colour service please ensure that you have a blow dry or cut & blow dry booked to complete your experience.


APPOINTMENT CONFIRMATION:
Technology willing, you will receive an email confirmation upon booking and a text /Whatsapp message 48 hrs prior to your booking confirming your appointment.


PAYING FOR YOUR APPOINTMENT:
We accept cash and all major debit/credit cards.
Payments for services must be settled on completion of the appointment. If you are paying for services on behalf of someone else, i.e. spouse/children etc, payment must be made as soon as the service is finished.


PERSONAL BELONGINGS & VALUABLES:
We cannot be responsible for any personal items damaged during the undertaking of services in the Salon.
Items left in our cloakroom are left entirely at the owner’s risk. Items left unattended are at the sole responsibility of the customer.
We advise that clients remove any jewellery that may be at risk during cutting, backwash services or Metrospa treatment (necklaces, earrings, rings etc.)


GOWNING PROCEDURE:
We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.


MOBILE PHONES:
In the interest of providing a tranquil environment, please be aware that mobile phones may not be used for voice calls in the salon and we respectfully request that mobiles are on silent. Further, please respect the privacy of other clients who are enjoying treatments or services within the salon at all times.


HEAD LICE (NITS):
Head lice are very common and nothing to be embarrassed about. To protect all our clients, if we notice head lice during your appointment we will stop the service and ask you to seek treatment before rebooking.
Appointments can be resumed at least 48 hours after treatment has been completed.
We’ll always handle this discreetly and with care.

 
KINDNESS POLICY:
At James Bopp Hair, we are committed to ensuring a safe, respectful, and inclusive environment for both our staff and customers. We have a zero-tolerance policy for any form of abuse towards our staff, including verbal, physical, emotional, or online abuse. Abusive behaviors such as offensive language, threats, intimidation, or physical aggression will not be tolerated. Our staff have the right to end interactions if abuse occurs, and such behavior may result in warnings, restricted communication, refusal of service, or even legal action. We kindly ask all customers to treat our team with respect, as we are here to assist you. Thank you for your understanding and cooperation.  


Thank you and we hope you enjoy your visit. 


James